HGS’ arm joins AWS Contact Center Intelligence solutions partner program
24th Aug 2020

Hinduja Global Solutions’ (HGS') subsidiary company -- HGS Digital LLC has joined Amazon Web Services (AWS) Contact Center Intelligence (CCI) solutions partner program. This unique designation recognizes that HGS Digital is an AWS Partner Network (APN) Partner that specializes in helping customers add intelligence to their existing contact center solution, leveraging AWS Machine Learning (ML) services such as Amazon SageMaker, Amazon Comprehend, Amazon Transcribe, and Amazon Lex, to gain greater efficiencies and deliver increasingly tailored customer experiences. With 61 delivery centers in 7 countries, HGS successfully manages billions of customer interactions every year.

HGS is a global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day.