Mphasis named as fastest growing BPS Provider
20th Aug 2021

Mphasis has been named as the fastest growing BPS provider basis Annual Growth Rate 2020 by Gartner in its recently published ‘Market Share Analysis: Business Process Services, Worldwide, 2020’ report.

Gartner analysists also noted that “the success of a BPS provider going forward will depend on how it invests and develops capabilities today for tomorrow’s business needs and opportunities. These capabilities include the redesign of traditional BPS solutions and the inclusion of new digital services and WFH models, coupled with advanced analytics, artificial intelligence (AI) and intelligent automation services delivered via the cloud. This means BPS providers need to move from being an integrator of technology and services to becoming an orchestrator of services. They must balance a portfolio of service offerings through an ecosystem of technology partners - or at the very least, become an important part of the ecosystem.”

Mphasis is a global service provider, delivering technology based solutions across many sectors.