BPCL develops AI-enabled chatbot ‘Urja’
23rd Aug 2021

Bharat Petroleum Corporation (BPCL) has developed an AI-enabled chatbot, Urja - the first in the country's oil and gas industry - to provide its customers an interface for a seamless self-service experience and faster resolution of queries/issues. The chatbot is an intelligent virtual assistant with AI/NLP (Natural Language Processing) capabilities and trained on more than 600 use cases.

The virtual assistant offers services such as LPG booking, price and payment status, and delivery status of booked LPG cylinder and refill history. It also allows users to change LPG distributor, update mobile number, request services from BharatGas distributors like mechanic services, and seek double bottle connection (for single bottle connection customers). It helps locate the nearest petrol pump as well as provides the price of petrol and diesel. It can also be used for seeking doorstep delivery of fuel.

BPCL is into exploration, production and retailing of petroleum and petrol related products. The retail business unit of BPCL is into marketing of petrol, diesel and kerosene.